Returns & Exchange Policy

Change of mind/incorrect size:

At PIXIXOXO we want you to be 100% satisfied with your purchase! Within 14 days of your initial purchase for change of mind or incorrect sizing you may obtain a store credit upon return of the item in saleable condition with all tags and packaging intact. Please contact us via info@pixixoxo.com quoting your invoice number regarding any concerns you have with your purchase XOXO.

Faulty Goods:

We work our hearts out to source top quality merchandise for our valued customers. If you ever receive faulty items we want to know! Please contact us at info@pixixoxo.com within 14 days of purchase quoting your invoice number, the fault and if possible images of the problem to obtain a full refund or store credit. In the event of a full refund we require the items to be returned for further inspection, we will provide reply paid postage for circumstances such as these.

Lingerie & Swimwear:

Please choose your lingerie and swimwear items carefully as due to hygiene reasons we are unable to offer an exchange on these items in the event of incorrect sizing or change of mind.